Product Status Current Model Number: SU5000RTMB
SmartOnline 5000VA 4500W 208V Online Double-Conversion UPS with Maintenance Bypass - L6-20R/L6-30R Outlets, L6-30P Input, Network Card Included, Extended Run, 3U Rack/Tower
Warranty
Your product is still covered under warranty if it was purchased after 9/20/2022.
Insurance
$250,000 Ultimate Lifetime Insurance
Create a Support Ticket
Register your product
Owner's manuals
Installation and User’s Manual (SUPDMBP6K)
Eaton Tripp Lite SmartOnline Series Rack / Tower Advanced User Guide (SU5000RT, SU6000RT, BP180RT)
Support resources
Software, Firmware & Drivers
Adding or Replacing UPS Batteries
Purchase a replacement
Documents & Downloads
Documentation
Design Resources
One or more views of this model are included in the following Visio stencil.
We offer a number of free stencils to help with datacenter planning. For a complete list of stencils together with installation instructions, please see the Visio Stencils for Data Center Planning page.
Product Warranty
Product Warranty Period (U.S. & Canada)
2-YEAR LIMITED WARRANTY
Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.
Insurance Coverage
Your SU5000RTMB comes with $250,000 Ultimate Lifetime Insurance coverage.
Insurance Claims
How to make an insurance claimAdding or Replacing UPS Batteries
Replacement Batteries
| Battery Model Number | |
| Eaton Internal Replacement Battery Cartridge (RBC) for Select 5kVA to 6kVA Online UPS Systems and EBMs | |
| Information & Pricing | |
| Quantity Required | 1 |
External Battery Packs
| Battery Model Number | |
| 180V Extended Battery Module (EBM) for SmartOnline UPS Systems, 3U Rack/Tower | |
| Information & Pricing | |
| Maximum Quantity | 4 |
Questions & Answers
Parts & Accessories
UPS Replacement Batteries
| Model Number | Description | |
|---|---|---|
 |
744-A1974 | Eaton Internal Replacement Battery Cartridge (RBC) for Select 5kVA to 6kVA Online UPS Systems and EBMs |
UPS Battery Packs
| Model Number | Description | |
|---|---|---|
 |
BP180RT | 180V Extended Battery Module (EBM) for SmartOnline UPS Systems, 3U Rack/Tower |
Environmental Sensors
| Model Number | Description | |
|---|---|---|
 |
E2MT | EnviroSense2 (E2) Environmental Sensor Module, Temperature, TAA |
 |
E2MTDO | EnviroSense2 (E2) Environmental Sensor Module with Temperature and Digital Outputs, TAA |
 |
E2MTHDI | EnviroSense2 (E2) Environmental Sensor Module with Temperature, Humidity and Digital Inputs, TAA |
| Part Number | Description |
|---|---|
| 0005NXXX-6009UC | UPS Preventative Maintenance on units 0-6000 VA for select products, Smart, SMX, SU UPS |
| 9SW3Y-6000UC | 3-Year Extended Warranty SU 3001-6000 VA UPS systems |
| AS00NXXX-6009UC | UPS Assembly on UPS Systems 0-6000 VA for select products, Smart, SMX, SU UPS |
| SU05NXXX-6009UC | UPS Startup on UPS Systems 0-6000 VA for select products, Smart, SMX, SU UPS |
| WFLN72XX-6009UC | 2-Year Onsite Service Contract -2501-6000 VA UPS, Smart, SMX, SU systems |
| WFLN73XX-6009UC | 3-Year Onsite Service Contract -2501-6000 VA UPS, Smart, SMX, SU systems |
| WFLN75XX-6009UC | 5-Year Onsite Service Contract -2501-6000 VA UPS, Smart, SMX, SU systems |
