Eaton
10000 Woodward Avenue
Woodridge, Illinois 60517
+1 773-869-1776
+1 (773) 869-1329
cpdipresaleshelp@eaton.com
United States
Contact Us

Product Status Current Model Number: SU1000RTXLCD2UN

SmartOnline 120V 1000VA 900W Double-Conversion UPS - 6 Outlets, Extended Run, Network Interface, LCD, USB, DB9, 2U Rack/Tower

Product Warranty

Product Warranty Period (Worldwide)

2-YEAR LIMITED WARRANTY

Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.

Product Registration

Register your SU1000RTXLCD2UN

Extended Warranties

Eaton offers the following extended warranty options for your SU1000RTXLCD2UN.

Model Number Description
WEXT1G Extended Warranty and Technical Support for Select Products – KVM, PDUs, Inverters, and UPS Systems
WEXT2G Extended Warranty and Technical Support for Select Products – KVM Switches, PDUs, Power Inverters, UPS Systems
WEXT3G Extended Warranty and Technical Support for Select Products – KVM, PDUs, Power Inverters, UPS Systems

Insurance Coverage

Your SU1000RTXLCD2UN comes with $250,000 Ultimate Lifetime Insurance  coverage.

Learn More

Insurance Claims

How to make an insurance claim

Adding or Replacing UPS Batteries

Replacement Batteries

The batteries in this model are not user-replaceable.

External Battery Packs

Battery Model Number

BP24V15RT2U

External 24V 2U External Rack/Tower Battery Pack for Select UPS Systems
Information & Pricing
Maximum Quantity 1
Battery Model Number

BP24V28-2U

External 24V 2U Rack-Mount Battery Pack for Select UPS Systems
Information & Pricing
Maximum Quantity 1
Battery Model Number

BP24V36-2US

External 24V 2U Rack-Mount Battery Pack for Select UPS Systems
Information & Pricing
Maximum Quantity 10
Battery Model Number

BP24V70-3U

External 24V 3U Rack/Tower Battery Pack for Select UPS Systems
Information & Pricing
Maximum Quantity 10

Eaton's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Eaton will repair or replace the product at Eaton's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton for replacement under warranty. You should first consult with Eaton Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton does not accept product returns that are not under warranty. If you bought the wrong Eaton product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Questions & Answers

Parts & Accessories

UPS Battery Packs

  Model Number Description
External 24V 2U External Rack/Tower Battery Pack for Select UPS Systems BP24V15RT2U BP24V15RT2U External 24V 2U External Rack/Tower Battery Pack for Select UPS Systems
External 24V 2U Rack-Mount Battery Pack for Select UPS Systems BP24V28-2U BP24V28-2U External 24V 2U Rack-Mount Battery Pack for Select UPS Systems
External 24V 2U Rack-Mount Battery Pack for Select UPS Systems BP24V36-2US BP24V36-2US External 24V 2U Rack-Mount Battery Pack for Select UPS Systems
External 24V 3U Rack/Tower Battery Pack for Select UPS Systems BP24V70-3U BP24V70-3U External 24V 3U Rack/Tower Battery Pack for Select UPS Systems

UPS Replacement Batteries

  Model Number Description
2U UPS Replacement Battery Cartridge for Select UPS RBC24V-LCD RBC24V-LCD 2U UPS Replacement Battery Cartridge for Select UPS

Power Distribution Units (PDUs)

  Model Number Description
1.8kW Single-Phase 120V Basic PDU, 13 NEMA 5-15R Outlets, NEMA 5-15P Input, 15 ft. (4.57 m) Cord, 1U Rack-Mount PDU1215 PDU1215 1.8kW Single-Phase 120V Basic PDU, 13 NEMA 5-15R Outlets, NEMA 5-15P Input, 15 ft. (4.57 m) Cord, 1U Rack-Mount
1.5kW Single-Phase Hot-Swap PDU, 100-127V 15A Outlets (8 5-15R), 2 5-15P, 10 ft. (3.05 m) & 6 ft. (1.83 m) Cords 2U Rack-Mount PDUB15 PDUB15 1.5kW Single-Phase Hot-Swap PDU, 100-127V 15A Outlets (8 5-15R), 2 5-15P, 10 ft. (3.05 m) & 6 ft. (1.83 m) Cords 2U Rack-Mount
100-125V 12A Single-Phase Hot-Swap PDU with Manual Bypass - 6 NEMA 5-15R Outlets, 2 5-15P Inputs, 1U Rack/Wall PDUB151U PDUB151U 100-125V 12A Single-Phase Hot-Swap PDU with Manual Bypass - 6 NEMA 5-15R Outlets, 2 5-15P Inputs, 1U Rack/Wall

Network Interfaces and Sensors

  Model Number Description
WEBCARDLX Network Card for Select UPS Systems and PDUs WEBCARDLX WEBCARDLX WEBCARDLX Network Card for Select UPS Systems and PDUs

Environmental Sensors

  Model Number Description
EnviroSense2 (E2) Environmental Sensor Module, Temperature E2MT E2MT EnviroSense2 (E2) Environmental Sensor Module, Temperature
EnviroSense2 (E2) Environmental Sensor Module with Temperature and Digital Outputs E2MTDO E2MTDO EnviroSense2 (E2) Environmental Sensor Module with Temperature and Digital Outputs
EnviroSense2 (E2) Environmental Sensor Module with Temperature, Humidity and Digital Inputs E2MTHDI E2MTHDI EnviroSense2 (E2) Environmental Sensor Module with Temperature, Humidity and Digital Inputs
EnviroSense2 (E2) Water Leak Detection Sensor E2SLD E2SLD EnviroSense2 (E2) Water Leak Detection Sensor

Accessories

  Model Number Description
2U to 9U Tower Stand Kit for Select Rack-Mount UPS Systems 2-9USTAND 2-9USTAND 2U to 9U Tower Stand Kit for Select Rack-Mount UPS Systems
2-Post Rack-Mount or Wall-Mount Adapter Kit for select Rack-Mount UPS Systems 2POSTRMKITWM 2POSTRMKITWM 2-Post Rack-Mount or Wall-Mount Adapter Kit for select Rack-Mount UPS Systems
Comparing
0
Products

Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 773-869-1776 or email cpdipresaleshelp@eaton.com.