Product Status Current Model Number: SMART500RT1U
500VA 300W 120V Line-Interactive UPS - 6 NEMA 5-15R Outlets, USB, DB9, Network Card Option, 1U Rack/Tower
Your product is still covered under warranty if it was purchased after 5/31/2020.
2-year warranty, 3 year with registration. Note: Registration is required for 3-year warranty.
$250,000 Ultimate Lifetime Insurance
Create a Support Ticket
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Owner's Manual SmartPro® 1U Rack-Mount
UPS Mounting Orientations / Orientaciones para la Instalación del UPS / Orientations de montage de l’onduleur / Варианты расположения ИБП при монтаже / USV-Montagepositionen
Software, Firmware & Drivers
SMART500RT1U How-To Videos
Adding or Replacing UPS Batteries
Purchase a replacement
Documents & Downloads
- Owner's Manual SmartPro® 1U Rack-Mount
- UPS Mounting Orientations / Orientaciones para la Instalación del UPS / Orientations de montage de l’onduleur / Варианты расположения ИБП при монтаже / USV-Montagepositionen
- SMART500RT1U runtime chart
- Sealed Lead-Acid Battery Material Safety Data Sheet (MSDS) (English)
- Product Datasheet
Software, Firmware & Drivers
One or more views of this model are included in the following Visio stencil.
We offer a number of free stencils to help with datacenter planning. For a complete list of stencils together with installation instructions, please see the Visio Stencils for Data Center Planning page.
Product Warranty Period (Worldwide)
2-Year/3-Year with Registration
Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years (or 3 years with product registration) from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.
Product RegistrationRegister your SMART500RT1U
Eaton offers the following extended warranty options for your SMART500RT1U.
|WEXT1C||Extended Warranty and Technical Support for Select Products – DC Power, KVM, PDU, Inverters, Power Management, UPS Systems|
|WEXT2C||Extended Warranty and Technical Support for Select Products – DC Power Supplies, KVM Switches, PDUs, Power Inverters, Power Management, UPS Systems|
Your SMART500RT1U comes with $250,000 Ultimate Lifetime Insurance coverage.
Insurance ClaimsHow to make an insurance claim
Adding or Replacing UPS Batteries
|Battery Model Number|
|1U UPS Replacement 12VDC Battery Cartridge for Select SmartPro UPS|
|Information & Pricing|
External Battery Packs
Eaton's Return Policy
Proof of Warranty Coverage
You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.
You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.
Repair or Replacement
Eaton will repair or replace the product at Eaton's option and ship the repaired or replaced product back to you at no charge.
Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.
Request Return Authorization (RMA)
A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton for replacement under warranty. You should first consult with Eaton Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton does not accept product returns that are not under warranty. If you bought the wrong Eaton product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.
Questions & Answers
On select models, the self-test feature allows the user to test the condition of the battery in the UPS. You should plan to run this test at least once a month. Please reference your owner’s manual for more information on how to perform a self-test on your unit.
In extreme cases, running the self-test could cause the UPS to shut down. On select models, a certain voltage range is required to maintain power to the unit. During the self-test, if voltage drops to an unusable range, the UPS could shut down. In order to avoid this, you should run a self-test at least once a month to detect a battery needing replacement. Please reference your owner’s manual for more information on how to perform a self-test on your unit.
Parts & Accessories
Power Distribution Units (PDUs)
|PDU1215||1.8kW Single-Phase 120V Basic PDU, 13 NEMA 5-15R Outlets, NEMA 5-15P Input, 15 ft. (4.57 m) Cord, 1U Rack-Mount|
|PDUB15||1.5kW Single-Phase Hot-Swap PDU, 100-127V 15A Outlets (8 5-15R), 2 5-15P, 10 ft. (3.05 m) & 6 ft. (1.83 m) Cords 2U Rack-Mount|
|PDUB151U||100-125V 12A Single-Phase Hot-Swap PDU with Manual Bypass - 6 NEMA 5-15R Outlets, 2 5-15P Inputs, 1U Rack/Wall|
|WEBCARDLX||WEBCARDLX Network Card for Select UPS Systems and PDUs|