Product Status Current Model Number: SMART2500XLHG
SmartPro 120V 2.2kVA 1.92kW UL 60601-1 Medical-Grade Line-Interactive UPS, Extended Run, SNMPWEBCARD Option, Full Isolation, USB, DB9 Serial
Warranty
Your product is still covered under warranty if it was purchased after 12/13/2022.
Create a Support Ticket
Register your product
Owner's manuals
Declaration of Conformity FCC Part15 Class B
User's Guide for PowerAlert External Battery Pack Utility (English)
PowerAlert External Battery Pack Utility (PAEBPU) – UPS Compatibility Chart
Support resources
Software, Firmware & Drivers
Adding or Replacing UPS Batteries
Purchase a replacement
Documents & Downloads
Documentation
- Declaration of Conformity FCC Part15 Class B
- User's Guide for PowerAlert External Battery Pack Utility (English)
- PowerAlert External Battery Pack Utility (PAEBPU) – UPS Compatibility Chart
- Owner's Manual for SMART2500XLHG (Multi-language)
- SMART2500XLHG runtime chart
- Sealed Lead-Acid Battery Material Safety Data Sheet (MSDS) (English)
- Product Datasheet
Product Warranty
Product Warranty Period (Worldwide)
2-YEAR LIMITED WARRANTY
Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.
Adding or Replacing UPS Batteries
Replacement Batteries
| Battery Model Number | |
| UPS Replacement Battery Cartridge Kit for SMART2500XLHG UPS | |
| Information & Pricing | |
| Quantity Required | 1 |
External Battery Packs
Questions & Answers
On select models, the self-test feature allows the user to test the condition of the battery in the UPS. You should plan to run this test at least once a month. Please reference your owner’s manual for more information on how to perform a self-test on your unit.
In extreme cases, running the self-test could cause the UPS to shut down. On select models, a certain voltage range is required to maintain power to the unit. During the self-test, if voltage drops to an unusable range, the UPS could shut down. In order to avoid this, you should run a self-test at least once a month to detect a battery needing replacement. Please reference your owner’s manual for more information on how to perform a self-test on your unit.
Parts & Accessories
Network Interfaces and Sensors
| Model Number | Description | |
|---|---|---|
 |
TLNETCARD | SNMP/Web/Modbus Management Accessory Card for Compatible UPS Systems |
Environmental Sensors
| Model Number | Description | |
|---|---|---|
 |
ENVIROSENSE | EnviroSense Rack Environment Sensor, Temperature, Humidity, Contact-Closure Inputs, TAA |
