Product Status Current Model Number: ECO550UPS
550VA 300W Standby UPS - 10 NEMA 5-15R Outlets, 120V, 50/60 Hz, 5-15P Plug, ENERGY STAR, Desktop/Wall
Your product is still covered under warranty if it was purchased after 3/26/2020.
$100,000 Ultimate Lifetime Insurance
Create a Support Ticket
Register your product
ECO550UPS How-To Videos
Adding or Replacing UPS Batteries
Purchase a replacement
Documents & Downloads
- Owner's Manual for UPS Systems (Multi-language)
- ECO550UPS runtime chart
- Sealed Lead-Acid Battery Material Safety Data Sheet (MSDS) (English)
- How to Troubleshoot a Solid Overload/Check Battery LED of an AVR/ECO/Internet/BC Model Tripp Lite UPS
- How to Troubleshoot an AVR/ECO/Internet/BC Model Tripp Lite UPS that is Spontaneously Powering Off
- How to Troubleshoot an AVR/ECO/Internet/BC Model Tripp Lite UPS that is Intermittently Passing Power
- UPS Mounting Template (INTERNET550U, INTERNET550SER, INTERNET600U, ECO550UPS) (English)
- Product Datasheet
Product Warranty Period (U.S. & Canada)
3-YEAR LIMITED WARRANTY
Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 3 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.
Product RegistrationRegister your ECO550UPS
Eaton offers the following extended warranty options for your ECO550UPS.
|WEXT1B||Extended Warranty and Technical Support for Select Tripp Lite Products – DC Power; Keyspan; KVM; PDUs; Inverters; Power Management; UPS Systems|
|WEXT2B||Extended Warranty and Technical Support for Select Tripp Lite Products – DC Power Supplies; Keyspan Products; KVM Switches; PDUs; Power Inverters; Power Management; UPS Systems|
Your ECO550UPS comes with $100,000 Ultimate Lifetime Insurance coverage.
Insurance ClaimsHow to make an insurance claim
Adding or Replacing UPS Batteries
|Battery Model Number|
|UPS Replacement Battery Cartridge for Select Tripp Lite AVR550U/AVRX550U UPS Systems, 12V|
|Information & Pricing|
|UPS Compatibility||Versions that include a bottom-panel BATTERY ACCESS DOOR only.|
|Notes||This recommendation only applies to Tripp Lite ECO550UPS UPS systems that include a bottom-panel BATTERY ACCESS DOOR. Contact Tripp Lite customer service for battery replacement information on ECO550UPS versions that have NO BATTERY ACCESS door.|
External Battery Packs
Eaton's Return Policy
Proof of Warranty Coverage
You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.
You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.
Repair or Replacement
Eaton will repair or replace the product at Eaton's option and ship the repaired or replaced product back to you at no charge.
Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.
Request Return Authorization (RMA)
A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton for replacement under warranty. You should first consult with Eaton Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton does not accept product returns that are not under warranty. If you bought the wrong Eaton product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.
Questions & Answers
How to Troubleshoot a Solid Overload/Check Battery LED of an AVR/ECO/Internet/BC Model Tripp Lite UPS
How to Troubleshoot an AVR/ECO/Internet/BC Model Tripp Lite UPS that is Intermittently Passing Power
Parts & Accessories
Power Distribution Units (PDUs)
|PDUB15||1.5kW Single-Phase Hot-Swap PDU, 100-127V 15A Outlets (8 5-15R), 2 5-15P, 10 ft. (3.05 m) & 6 ft. (1.83 m) Cords 2U Rack-Mount|
|PDUB151U||100-125V 12A Single-Phase Hot-Swap PDU with Manual Bypass - 6 NEMA 5-15R Outlets, 2 5-15P Inputs, 1U Rack/Wall|
|W01-INSTAL-B50||On-Site UPS Installation Service, Select 1-3 kVA UPS, Under 50 lb., USA, Normal Business Hours|
|W01-INSTAL-E50||On-Site UPS Installation Service, Select 1-3 kVA UPS, Under 50 lb., USA, Outside Business Hours|